FAQ

Which locations can receive an order?

Practical detail - Customer-first information: The current market is the United States, where every order receives complimentary standard shipping.

Can an order be canceled?

How this rule works - Practical framework: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

Where can I send an order question?

Storefront practice - Measured practice: Email support@gocontigoport.shop or call 512-680-8816 Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

What are the fulfillment time estimates?

What this means - Outcome-based detail: Orders generally spend 1-2 business days in fulfillment and another 4-6 business days with the carrier.

When is an approved refund issued?

Customer standard - Current summary: We issue credit to the original payment method after receiving and inspecting the approved return, and the bank generally posts it within 5-10 business days after issuance.

Can the same care instructions be used for every product?

Operational detail - Straightforward direction: Use the purchased item's product page and packaging for its cleaning, materials, temperature, and warning information.

Will the order include tracking?

Store responsibility - Everyday review: We provide trackable shipment details after dispatch and carrier handoff.

How does the 30-day remedy work?

Policy detail - Clear standard: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigoport pays approved return shipping.

How to reach the merchant

Service commitment - Consistent explanation: The merchant information for gocontigoport is provided below for direct customer use.

Business name: gocontigoport

Trade name: gocontigoport

Email: support@gocontigoport.shop

Phone: 512-680-8816

Physical and return address: 1005 Marsh Ave, Delphos, Ohio, 45833, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).