Refund Policy

Policy explanation - Consistent reference: gocontigoport offers a 30-day return and exchange window measured from the date an order is delivered.

Return destination

1005 Marsh Ave, Delphos, Ohio, 45833, United States

Cancellation before shipment

Direct guidance - Plain-language commitment: Cancellation is possible only before shipment; afterward, the customer may rely on the applicable provisions of this Refund Policy.

Refund method and timing

Process clarification - Accessible practice: We issue an approved refund to the original payment method after receiving and inspecting the return, and the financial institution generally needs 5-10 business days after issuance to post it.

Return eligibility

Service note - Customer-first guidance: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.

Customer reference - Outcome-based method: Discretionary return eligibility excludes personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items.

Important context - Concise coverage: Those exclusions never limit a customer's rights when an item is damaged, defective, incorrect, or missing from the shipment.

Return shipping responsibility

Order guidance - Service-led framework: Customers are not charged approved return shipping: gocontigoport covers it for no-reason requests as well as quality and fulfillment errors.

Exchange requests

Store responsibility - Customer-ready support: Where stock permits, an eligible return may be resolved as an exchange requested within 30 days of delivery.

How to reach the merchant

Practical detail - Direct method: The merchant information for gocontigoport is provided below for direct customer use.

Business name: gocontigoport

Trade name: gocontigoport

Email: support@gocontigoport.shop

Phone: 512-680-8816

Physical and return address: 1005 Marsh Ave, Delphos, Ohio, 45833, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

Cost-free authorized return method

Direct guidance - Plain-language procedure: Customers are not charged approved return postage: gocontigoport supplies a free prepaid return label for discretionary and problem-item returns, and no restocking fee is deducted.